Problem with an order at Zendit
Choose the problem to see checkable steps, what to include in a message to the seller and the official contact. FoxSeller does not send anything for you.
What to do
- Do not activate the key again and keep the error message or a screenshot of it.
- Check that the key region matches your account country and the platform is right.
- Write to the seller’s official support with the order number and the screenshot.
- Wait for the answer within the seller’s stated support time before opening a payment dispute.
General steps · checked Nov 9, 2026 · source: FoxSeller editorial guidance
What to include in your message
- Order number
- Order date and time
- Product name and region
- A screenshot of the error, with personal data hidden
Never send an activation key you have not used yet, passwords, card numbers or other payment details.
Official contact
We do not know the official contact of this seller. Use the contact on the seller’s website: open the profile and the website
Message for the seller
Never send an activation key you have not used yet, passwords, card numbers or other payment details.
Hello! My order … from … (…) contains a key that does not work. What happened: …. Please replace the key or refund the order. Thank you.