Problem with an order at Paymentwall
Choose the problem to see checkable steps, what to include in a message to the seller and the official contact. FoxSeller does not send anything for you.
What to do
- Read the seller’s refund policy and note the clause the refusal refers to.
- Ask support for the reason in writing and keep the correspondence.
- If the item was not delivered or does not work, open a dispute with your payment provider within its deadline.
General steps · checked Nov 9, 2026 · source: FoxSeller editorial guidance
What to include in your message
- Order number
- Order date and time
- Product name and region
- A screenshot of the error, with personal data hidden
Never send an activation key you have not used yet, passwords, card numbers or other payment details.
Official contact
We do not know the official contact of this seller. Use the contact on the seller’s website: open the profile and the website
Message for the seller
Never send an activation key you have not used yet, passwords, card numbers or other payment details.
Hello! My refund request for order … from … (…) was refused. Details: …. Please explain which clause of your refund policy applies. Thank you.