Problem with an order at MooGold
Choose the problem to see checkable steps, what to include in a message to the seller and the official contact. FoxSeller does not send anything for you.
What to do
- Check the order status and the spam folder of the e-mail used for the order.
- Compare the waiting time with the delivery time stated on the product page.
- Contact official support with the order number and the payment time.
General steps · checked Nov 9, 2026 · source: FoxSeller editorial guidance
What to include in your message
- Order number
- Order date and time
- Product name and region
- A screenshot of the error, with personal data hidden
Never send an activation key you have not used yet, passwords, card numbers or other payment details.
Official contact
We do not know the official contact of this seller. Use the contact on the seller’s website: open the profile and the website
Message for the seller
Never send an activation key you have not used yet, passwords, card numbers or other payment details.
Hello! I paid for order … on … (…) but have not received it. Details: …. Please deliver the order or tell me when it will arrive. Thank you.