Problem with an order at HD Store
Choose the problem to see checkable steps, what to include in a message to the seller and the official contact. FoxSeller does not send anything for you.
What to do
- Read the seller’s refund policy and note the clause the refusal refers to.
- Ask support for the reason in writing and keep the correspondence.
- If the item was not delivered or does not work, open a dispute with your payment provider within its deadline.
General steps · checked Nov 9, 2026 · source: FoxSeller editorial guidance
What to include in your message
- Order number
- Order date and time
- Product name and region
- A screenshot of the error, with personal data hidden
Never send an activation key you have not used yet, passwords, card numbers or other payment details.
Official contact
Live chat: https://hdstore.eu/
Message for the seller
Never send an activation key you have not used yet, passwords, card numbers or other payment details.
Hello! My refund request for order … from … (…) was refused. Details: …. Please explain which clause of your refund policy applies. Thank you.