Problem with an order at BitPay
Choose the problem to see checkable steps, what to include in a message to the seller and the official contact. FoxSeller does not send anything for you.
What to do
- Check the order status and the spam folder of the e-mail used for the order.
- Compare the waiting time with the delivery time stated on the product page.
- Contact official support with the order number and the payment time.
General steps · checked Nov 9, 2026 · source: FoxSeller editorial guidance
What to include in your message
- Order number
- Order date and time
- Product name and region
- A screenshot of the error, with personal data hidden
Never send an activation key you have not used yet, passwords, card numbers or other payment details.
Official contact
Tickets: https://support.bitpay.com/hc/en-us
Message for the seller
Never send an activation key you have not used yet, passwords, card numbers or other payment details.
Hello! I paid for order … on … (…) but have not received it. Details: …. Please deliver the order or tell me when it will arrive. Thank you.