Problem with an order at Binance Pay
Choose the problem to see checkable steps, what to include in a message to the seller and the official contact. FoxSeller does not send anything for you.
What to do
- Do not activate the key again and keep the error message or a screenshot of it.
- Check that the key region matches your account country and the platform is right.
- Write to the seller’s official support with the order number and the screenshot.
- Wait for the answer within the seller’s stated support time before opening a payment dispute.
General steps · checked Nov 9, 2026 · source: FoxSeller editorial guidance
What to include in your message
- Order number
- Order date and time
- Product name and region
- A screenshot of the error, with personal data hidden
Never send an activation key you have not used yet, passwords, card numbers or other payment details.
Official contact
Live chat: https://www.binance.com/en/chat?sourceEntry=4
Message for the seller
Never send an activation key you have not used yet, passwords, card numbers or other payment details.
Hello! My order … from … (…) contains a key that does not work. What happened: …. Please replace the key or refund the order. Thank you.